Troubleshoot the Operations Bridge Manager


This page will help enable and collect the correct logs based upon the product area which needs further analysis.

DPS:

Config Files

%TOPAZ_HOME%\conf\core\Tools\log4j\opr-backend\opr-backend.properties
set:
loglevel=DEBUG

Log Files:

  1. %TOPAZ_HOME%\1og\opr-backend\opr-ciresolver.log
  2. %TOPAZ_HOME%\log\opr-backend\opr-backend.log

Automatically via TraceGUI "%TOPAZ_HOME%\opr\support\opr-tracegui":
Configure -> Product Area Logging -> DPS -> CI Resolution -> Enable

On GW:

Config Files:

%TOPAZ_HOME%\conf\core\Tools\log4j\wde\opr-gateway.properties
set: loglevel=DEBUG

OMI UI:

Enable flow tracing across both GW and DPS via the OMi GUI by navigating to:
Administration > Setup and Maintenance > Infrastructure Settings > select Application=Operations Management
set "Event Flow Logging Mode" to "file".

Log Files:

  1. %TOPAZ_HOME%\log\wde\opr-gateway.log
  2. %TOPAZ_HOME%\log\wde\opr-gateway-flowtrace.log

Automatically via TraceGUI "%TOPAZ_HOME%\opr\support\opr-tracegui":
Configure -> Product Area Logging -> GWS -> Event Flow -> Enable

On DPS:

Config Files:

%TOPAZ_HOME%\conf\core\Tools\log4j\opr-backend\opr-backend.properties
set: loglevel=DEBUG

Log Files:

  1. %TOPAZ_HOME%\log\opr-backend\opr-backend.log
  2. %TOPAZ_HOME%\log\opr-backend\opr-flowtrace-backend.log

Automatically via TraceGUI "%TOPAZ_HOME%\opr\support\opr-tracegui"
Configure -> Product Area Logging -> DPS -> Event Flow -> Enable

On GWS:

Config Files:

%TOPAZ_HOME%\conf\core\Tools\log4j\wde\opr-svcdiscserver.properties
set:
loglevel=DEBUG
loglevelcitrace=DEBUG

additional configurations via cmd



      ovconfchg -ovrg server -ns om.svcdiscserver -set LOG_LEVEL 10
      %TOPAZ_HOME%\opr\support\opr-support-utils.sh -restart wde

Automatically via TraceGUI "%TOPAZ_HOME%\opr\support\opr-tracegui"

Configure -> Service Discovery Configuration -> Log Level: 10

      %TOPAZ_HOME%\opr\support\opr-support-utils.sh -restart wde
Configure -> Toposync Dump Data -> TRUE

Log Files:

  1. %TOPAZ_HOME%\log\wde\opr-svcdiscserver.log
  2. %TOPAZ_HOME%\log\wde\opr-svcdiscserver-citrace.log
  3. %OvDataDir%\shared\server\log\OvSvcDiscServer.log
  4. %TOPAZ_HOME%\opr\tmp\datadump

GWS:

Config Files

%TOPAZ_HOME%\conf\core\Tools\log4j\jboss\downtime.properties

set: loglevel=DEBUG

Log Files

%TOPAZ_HOME%\log\jboss\downtime.log

DPS:

Config Files

  1. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\downtime.properties
  2. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\downtime-client.properties
  3. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-backend\downtime-client.properties
  4. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-backend\opr-backend.properties
set: loglevel=DEBUG

Log Files

  1. %TOPAZ_HOME%\log\jboss\downtime.log
  2. %TOPAZ_HOME%\log\opr-backend\downtime.log
  3. %TOPAZ_HOME%\log\opr-backend\opr-backend.log

GWS:

Config Files

  1. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-webapp.properties
set:
loglevel=DEBUG
loglevel.content=DEBUG

Log Files

  1. %TOPAZ_HOME%\log\jboss\opr-webapp.log

Config Files

GWS:

  1. %TOPAZ_HOME%\conf\core\Tools\log4j\wde\opr-gateway.properties
  2. %TOPAZ_HOME%\conf\core\Tools\log4j\wde\opr-event-sync-adapter.properties
  3. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-scripting-host\opr-event-sync-adapter.properties
  4. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-scripting-host\opr-scripting-host.properties

DPS:

  1. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-backend\opr-backend.properties

set: loglevel=DEBUG

Log Files

GW

  1. %TOPAZ_HOME%\log\wde\opr-gateway.log
  2. %TOPAZ_HOME%\log\wde\opr-event-sync-adapter.log
  3. %TOPAZ_HOME%\log\opr-scripting-host\opr-event-sync-adapter.log
  4. %TOPAZ_HOME%\log\opr-scripting-host\opr-scripting-host.log
  5. %TOPAZ_HOME%\log\opr-scripting-host\scripts.log

DPS

  1. %TOPAZ_HOME%\log\opr-backend\opr-backend.log

To enable DEBUG logging automatically via TraceGUI "%TOPAZ_HOME%\opr\support\opr-tracegui" :

Configure > Product Area Logging > GWS > Event Sync to External > Enable | Disable | Collect

On DPS:

Config Files:

  1. %TOPAZ_HOME%\conf\core\Tools\log4j\opr-scripting-host\opr-scripting-host.properties
set:
loglevel=DEBUG

Log Files:

  1. %TOPAZ_HOME%\log\opr-scripting-host\opr-scripting-host.log
  2. %TOPAZ_HOME%\log\opr-scripting-host\scripts.log

Config Files

Install & Config

%TOPAZ_HOME%\conf\core\Tools\log4j\postinstall\postinstall.properties
set:
postinstall.loglevel=DEBUG

%TOPAZ_HOME%\conf\core\Tools\log4j\configserver\configserver.properties
set:
loglevel=DEBUG

Log Files

Main installation log file:

  • %TEMP%..\HPOvInstaller\HPOMi_Version_DateTime_ HPOvInstallerLog.[html|txt]
    • (for example, HPOMi_10.63.008_2017.10.26_22_55_HPOvInstallerLog.html).

    Installation log files for individual packages:

  • package_PackageType_HPPackageName_install.log
  • %TOPAZ_HOME%\log\configserver\postinstall_all.log
  • %TOPAZ_HOME%\log\configserver\configserver_all.log

    • Upgrade Log Files

  • %TOPAZ_HOME%\log\upgrade\upgrade.all.log
  • %ovdatadir%\log\upgrade-premigration.log
  • %ovdatadir%\log\opr-premigration.log
  • %ovdatadir%\log\opr-upgradeBackup.log

    • Content and management pack upgrade:

  • %TOPAZ_HOME%\log\jboss\opr-webapp.log

    Schema upgrade:

  • %TOPAZ_HOME%\log\jboss\upgradeFramework.log

    Assignment upgrade:

  • %TOPAZ_HOME%\log\jboss\opr-configserver.log

    • On GWS:

    Config Files

    %TOPAZ_HOME%\conf\core\Tools\log4j\pmi\log4j.properties

    set:
    1. log4j.rootLogger=FATAL, rootAppender
    2. log4j.category.com.hp.pmi=DEBUG, pmiAppender
    3. log4j.category.com.hp.pm=DEBUG, pmiAppender
    4. log4j.category.com.hp.perf=DEBUG, pmiAppender
    5. log4j.category.com.hp.perfengine.util=DEBUG, pmiAppender
    6. log4j.category.com.hp.pmi.rest.helper.bvd=DEBUG, bvdAppender
    7. log4j.category.com.hp.pm.core.configuration.bvd=DEBUG, bvdAppender

    Log Files:

    1. %TOPAZ_HOME%\log\pmi\pmi.log

    On GWS:

    Config Files:

    1. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-event-ws.properties
    2. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-ws-response.properties
    set:
    loglevel=DEBUG

    Log Files:

    1. %TOPAZ_HOME%\log\jboss\opr-event-ws.log
    2. %TOPAZ_HOME%\log\jboss\opr-ws-response.log

    GWS:

    Config Files

    1. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-webapp.properties
    set:
    1. loglevel=DEBUG
    2. loglevel.content=DEBUG
    3. cs_loglevel=DEBUG

    Log Files

    1. /opt/HP/BSM/log/webapps/opr-webapp.log
    2. /opt/HP/BSM/log/webapps/opr-configserver.log

    DPS:

    Config Files

    1. %TOPAZ_HOME%\conf\core\Tools\log4j\jbossopr-webapp.properties
    set:
    cs_loglevel=DEBUG

    Log Files

    1. /opt/HP/BSM/log/webapps/opr-webapp.log
    2. /opt/HP/BSM/log/webapps/opr-configserver.log

    On GWS:

    Config Files

    1. %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-webapp.properties
    set:
    1. loglevel=DEBUG
    2. loglevel.content=DEBUG

    Log Files

    1. %TOPAZ_HOME%\log\jboss\opr-webapp.log

    UI Tracing:

    1. Put into browser: http:///opr-admin-server/logging/logging.html /// https
    2. Login, it will bring you to a page with ‘Logging Settings’
    3. Check the box: ‘Enable logging for this browser session’
    4. Choose ‘Log Level: Debug’ in the dropdown menu
    5. Click Apply and it will pop up a window titled: HP BSM Logging Window
      6. Then try going to the Event Browser, and doing as normal. NOTE: This will trigger the event trace logging in the other window. Then in the HP BSM Logging Window, export the logs to log4j and send me these as well

    F12 network tracing from the Browser:

    1. Press F12
    2. Go to Network tab
    3. Click on the play button to enable the tracing.

    GWS:

    Config Files:

  • %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\topaz.properties
  • $TOPAZ_HOME\conf\core\Tools\log4j\jboss\opr-webapp.properties
  • $TOPAZ_HOME\conf\core\Tools\log4j\jboss\opr-oas.properties

    set:
    loglevel=DEBUG
    loginloglevel=DEBUG

    Log files:

  • %TOPAZ_HOME%\log\jboss\login.log
  • %TOPAZ_HOME%\log\jboss\UserActions.servlets.log

    • GWS:

    Config Files

  • %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-webapp.properties

    • set:
    loglevel=DEBUG
    loglevel.content=DEBUG

    Log Files

  • %TOPAZ_HOME%\log\jboss\opr-webapp.log

    • DPS:

    Config Files

  • %TOPAZ_HOME%\odb\conf\log\reconciliation.properties

    set:
    loglevel=DEBUG

    Log Files

  • %TOPAZ_HOME%\log\odb\odb\cmdb.reconsolidation.identification.log
  • %TOPAZ_HOME%\log\odb\odb\cmdb.reconsolidation.merged.log
  • %TOPAZ_HOME%\log\odb\odb\cmdb.reconsolidation.ignored.log

    • GW:

    Config Files

  • %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\dashboard.properties
  • %TOPAZ_HOME%\conf\core\Tools\log4j\jboss\opr-webapp.properties

    set:
  • loglevel=DEBUG
  • loglevel.content=DEBUG

    Log Files

  • %TOPAZ_HOME%\log\jboss\bam.app.log
  • %TOPAZ_HOME%\log\jboss\bam.dashboard.console.log
  • %TOPAZ_HOME%\log\jboss\opr-webapp.log

    • Log Size/Number


    The number of logs created by OMi by default is 10 and the size of the logs in 2Mb (2000Kb).
    In order to collect increase the size of the log levels edit the relevant .properties file for logging area of interest and change:
    def.file.max.size=2000KB

    In order to collect increase number of log files created edit the relevant .properties file for logging area of interest and change:
    def.files.backup.count=10






    Contributors: Guido Martens
    Date:10/03/2024
    Version: 1.00